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Last updated: 23 July 2026.
Zaviloo offers free standard shipping to United Kingdom addresses available at checkout. Other destinations may be offered where checkout accepts the address. No standard shipping charge is added by Zaviloo. “Free shipping” does not mean that import VAT, customs duty or carrier clearance charges are included. Please read section 6 before ordering.
Processing includes order verification, preparation and handover to the carrier. Transit begins once the parcel has been dispatched. Working days exclude weekends and public holidays. Orders placed outside working days begin processing on the next working day.
These times are estimates, not guaranteed appointment dates. Customs checks, carrier congestion, severe weather, industrial action, peak periods, incorrect addresses and other events beyond reasonable control may cause delay. Unless a different period has been agreed, delivery will take place within 30 days.
An order confirmation is sent after checkout. Where tracking is available, dispatch details and a tracking link are sent by email. Tracking can take time to activate after the carrier receives the parcel.
Items in one order may be fulfilled from different locations and arrive separately. Additional standard shipping charges will not be imposed because an order is split.
Customers are responsible for providing a complete and accurate address and contact telephone number. Contact contact@zaviloo.com immediately if a correction is needed. Changes cannot be guaranteed after fulfilment begins. Additional costs caused by an incorrect or incomplete address may be charged where the law permits.
Zaviloo does not currently collect import VAT, customs duty or carrier clearance charges at checkout. If a parcel is imported into the United Kingdom, UK authorities or the carrier may request these charges before or at delivery. They are separate from Zaviloo’s free standard shipping and are the customer’s responsibility.
The exact amount can depend on the product’s origin and classification and on the value of the consignment. It is therefore not included in the product price shown on the site and cannot be quoted reliably by Zaviloo before ordering. Customers who need an estimate should consult HM Revenue & Customs or their local carrier before placing an order. Customs processing can also extend transit time.
If tracking has not progressed for an unusual period, contact support. If a parcel is marked delivered but cannot be found, check the delivery location, household members, neighbours and any carrier photograph, then contact us. Zaviloo will open a carrier investigation and provide the remedy required by applicable law.
Inspect the parcel promptly. If goods are damaged, incomplete or incorrect, contact contact@zaviloo.com with the order number and clear photographs. Reporting within 48 hours helps preserve carrier evidence but does not remove statutory rights. Zaviloo covers reasonable authorised return or replacement costs where the item is defective, damaged or incorrect.
Contact support immediately to request cancellation before dispatch. Once dispatched, use the procedure in the Refund Policy.
Email: contact@zaviloo.com
Telephone: +33 7 45 55 22 35.