Last updated: 29 September 2026.
Zaviloo offers free standard shipping to United Kingdom addresses available at checkout. Other destinations may be offered where checkout accepts the address. No standard shipping charge is added by Zaviloo. Import VAT and customs duty are paid by Zaviloo, so nothing is charged at delivery (see section 6).
Processing includes order verification, preparation and handover to the carrier. Transit begins once the parcel has been dispatched. Working days exclude weekends and public holidays. Orders placed outside working days begin processing on the next working day.
These times are estimates, not guaranteed appointment dates. Customs checks, carrier congestion, severe weather, industrial action, peak periods, incorrect addresses and other events beyond reasonable control may cause delay. Unless a different period has been agreed, delivery will take place within 30 days.
An order confirmation is sent after checkout. Where tracking is available, dispatch details and a tracking link are sent by email. Tracking can take time to activate after the carrier receives the parcel.
Items in one order may be fulfilled from different locations and arrive separately. Additional standard shipping charges will not be imposed because an order is split.
Customers are responsible for providing a complete and accurate address and contact telephone number. Contact contact@zaviloo.com immediately if a correction is needed. Changes cannot be guaranteed after fulfilment begins. Additional costs caused by an incorrect or incomplete address may be charged where the law permits.
Zaviloo pays any import VAT and customs duty due on parcels imported into the United Kingdom. No such charge is added at checkout, and nothing is requested from you by UK authorities or the carrier at delivery.
Customs processing can occasionally extend transit time.
If tracking has not progressed for an unusual period, contact support. If a parcel is marked delivered but cannot be found, check the delivery location, household members, neighbours and any carrier photograph, then contact us. Zaviloo will open a carrier investigation and provide the remedy required by applicable law.
Inspect the parcel promptly. If goods are damaged, incomplete or incorrect, contact contact@zaviloo.com with the order number and clear photographs. Reporting within 48 hours helps preserve carrier evidence but does not remove statutory rights. Zaviloo covers reasonable authorised return or replacement costs where the item is defective, damaged or incorrect.
Contact support immediately to request cancellation before dispatch. Once dispatched, use the procedure in the Refund Policy.
Email: contact@zaviloo.com
Telephone: +44 7402 275286.
The workshop
Every winder is unboxed in our Sussex workshop, set to the direction and the number of turns your calibre asks for, then left running for forty-eight hours while somebody listens to it. Anything that hums, ticks or drifts goes back in the crate. The card in your box carries the initials of whoever signed yours off.
The people
We are nine, in Lewes, East Sussex. Three came from watch servicing, the rest from retail — which is why nobody here reads from a card. Tell us what you wear and we will tell you what you need, including when that is the smaller model, or nothing at all.
