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Last updated: 12 July 2026.
Consumers have a statutory 14-day right to cancel most distance purchases without giving a reason, beginning on the day after delivery. In addition, Zaviloo offers an extended commercial return period of 30 days from delivery for eligible goods. The commercial policy does not replace or reduce statutory rights.
To use the extended 30-day policy, the item must be complete, undamaged, unused beyond reasonable inspection and returned with all accessories, manuals and original packaging where reasonably possible. Proof of purchase is required. Zaviloo may make a lawful deduction where handling has reduced the value of the goods.
Sale items have the same statutory rights as full-price items and are eligible under the same 30-day policy unless a lawful product-specific exception was clearly disclosed before purchase.
Do not return goods to the manufacturer or send them to an address found online. The authorised return destination may vary by product and fulfilment location. Contact Zaviloo before returning any product so that the correct return address can be provided. Returns sent without authorisation may be delayed.
For a change-of-mind return, the customer pays the direct return cost and remains responsible for the parcel until it reaches the authorised destination. A tracked service appropriate to the item's value is recommended.
If goods are defective, damaged in transit, incorrect or materially not as described, Zaviloo will cover reasonable authorised return costs and provide the remedy required by law. Do not incur return costs before receiving instructions unless reasonably necessary to protect your rights.
Contact support promptly with evidence of the issue. Reporting transit damage within 48 hours helps the carrier investigation but is not a condition that removes statutory rights. Depending on the circumstances and applicable law, the remedy may be repair, replacement, price reduction or refund.
If a parcel is marked delivered but cannot be located, check the delivery location, household, neighbours and carrier information, then contact us. Zaviloo will investigate with the carrier. We do not impose a blanket refusal of refunds for genuinely lost parcels.
The quickest way to obtain a different product or finish is normally to return the original item and place a new order after the return is accepted. Defective or incorrect items may be replaced directly where appropriate.
After a valid cancellation, refunds are made without undue delay and no later than 14 days after Zaviloo receives the returned goods or satisfactory evidence that they were sent back, whichever is earlier where the law requires. Zaviloo may wait for the goods or evidence before refunding.
Refunds are issued to the original payment method. Bank and card processing can add several working days after Zaviloo releases the funds. No refund fee is charged. Standard outbound delivery charges paid for a cancelled order are refunded where required; enhanced delivery costs chosen by the customer are not refundable beyond the standard-delivery amount. Zaviloo currently provides standard delivery free of charge.
Watch-winder mechanisms are covered by Zaviloo's two-year commercial warranty for manufacturing defects under normal use, including covered parts and labour. The warranty excludes accidental damage, misuse, liquid damage, abnormal wear, unauthorised repair, incorrect electrical supply and failure to follow instructions. It is additional to statutory consumer rights.
You may cancel by emailing contact@zaviloo.com with the following wording or any other clear statement:
"I hereby give notice that I cancel my contract for the sale of the following goods: [goods]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer name and address: [details]. Date: [date]."
Email: contact@zaviloo.com
Telephone: +33 7 45 55 22 35
Full information about the publisher and operator is available in the Legal Notice.