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Where can I find the operating specifications?
keyboard_arrow_downOnly the motor type, programmes, rotation settings, power requirements and noise information explicitly stated on a product page are confirmed for that model. If a required detail is missing, contact Zaviloo before ordering.
How should I choose the winding settings?
keyboard_arrow_downUse the settings recommended by your watch manufacturer and follow the instructions supplied with the selected watch winder. Contact support before ordering if you need help checking compatibility.
How many watches does each model hold?
keyboard_arrow_downCapacity depends on the product and selected variant. Use only the number of winding positions, storage slots or travel compartments explicitly stated on the relevant product page. Contact Zaviloo if the required capacity is not shown.
What settings are available on the mechanism?
keyboard_arrow_downAvailable programmes, rotation directions and turns-per-day settings vary by model. Only the settings explicitly listed on the relevant product page are confirmed. If no setting is stated, contact Zaviloo before ordering.
What materials are actually used?
keyboard_arrow_downMaterials vary by product and variant. Check the product description for the stated exterior, interior and finish materials before ordering.
Does the product work with all watch sizes, including larger cases?
keyboard_arrow_downNo universal fit is guaranteed. Use only the compartment, cushion and case dimensions explicitly stated on the product page. If the relevant dimensions are not shown, contact Zaviloo with your watch case diameter and thickness before ordering.
What are the delivery times?
keyboard_arrow_downUK orders are processed in 1–2 working days and normally spend 4–10 working days in transit, for a total estimated delivery time of 5–12 working days. Tracking information is sent when available after dispatch.
Where do you deliver?
keyboard_arrow_downZaviloo currently offers free standard shipping to eligible UK addresses. Import VAT, customs duty or carrier clearance fees are not collected at checkout and may apply. Delivery availability is confirmed at checkout.
How do I return an item that isn't right for me?
keyboard_arrow_downContact support within 30 days of delivery before returning any item. The return destination may vary by product. Change-of-mind return costs are paid by the customer; Zaviloo covers authorised returns for defective, damaged or incorrect items.
When will I be refunded after a return?
keyboard_arrow_downApproved refunds are issued to the original payment method in accordance with the published Refund Policy and applicable law.
How long is the warranty, and what does it cover?
keyboard_arrow_downZaviloo provides a 2-year commercial warranty on watch-winder mechanisms, including parts and labour, subject to the published warranty terms. Your statutory rights are unaffected.
What should I do if a mechanism develops a fault?
keyboard_arrow_downStop using the product and contact customer support with your order details and a description of the fault. The available remedy will be assessed under the warranty terms and your statutory rights.
How can I contact customer service?
keyboard_arrow_downEmail contact@zaviloo.com, use the contact form or call +33 7 45 55 22 35.
Does the watch winder use a lot of electricity when running continuously?
keyboard_arrow_downPower requirements and included adapters vary by model. Check the technical information on the relevant product page before ordering.
What payment methods do you accept?
keyboard_arrow_downAvailable payment methods are displayed at checkout and may vary by device or location.
Is my payment information secure?
keyboard_arrow_downPayment processing is handled through Shopify and the payment providers enabled at checkout. Zaviloo does not receive your complete card number.
Can I change or cancel my order after it's confirmed?
keyboard_arrow_downContact us as soon as possible: changes remain possible as long as the order hasn't yet been shipped.
Can't find your answer?
Contact us by email, phone or through the contact form.